FAQ2024-08-12T15:31:20+00:00

FAQ’s

All your questions about the Pro-Am. Can’t find the answer you’re looking for? Contact our Pro-Am team.

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Your participant centre & personal page2024-08-12T20:13:43+00:00

The Participant Centre is part of the website that is available to you once you register. You will have a username and password to log in. Once you do, you’ll have access to some excellent tools in the Participant Centre to monitor your donations, set up or edit your Personal Page, send emails to potential donors or teammates and more!

How is the new team experience different from existing teams?2024-08-13T14:16:35+00:00

Our new team experience is an introductory fundraising level to get new players on the ice and show them how achievable it is to fundraise.

  • New teams can still attend draft night but will have their alumni assigned to them for 1 game OVER the weekend (unless they raise $15,000+).
  • New teams will get their team photos emailed to them INSTEAD of a physical copy
  • Regardless if you are a new or existing player, you still need to meet your $500 minimum
How long has the Pro-Am tournament been happening?2024-08-12T15:57:03+00:00

The Pro-Am started in 2004 and is entering its 19th year.

After registering what do I do next?2024-08-12T19:50:56+00:00

Log in to the Participant Centre using the button at the top right of this page to set up your Personal Page, set a fundraising goal and start reaching out for support. Need help? Not sure where to start? We can help! Call us at 416-785-2500 x 6321

 

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How much money has the Baycrest Pro-Am raised?2024-08-13T14:17:59+00:00

To date, the Pro-Am has raised over $35 million dollars. All funds raised for the Pro-Am go directly to the Baycrest Foundation for research of Alzheimer’s.

How much of the money goes to the cause?2024-08-12T18:28:44+00:00

The Canadian Centre for Philanthropy suggests a 50% return as an acceptable guideline for events of this size. However, Pro-Am strives to return a minimum of 60%.

All budgets and financials are approved by the Board of Directors of Baycrest Foundation.

How do I change my password and update my profile?2024-08-12T16:20:31+00:00

Log in to your Personal Page through the Participant Centre using your username and password. Once you are logged in, you will see a topic called “Updating Your Information.” Next, select the links to update your password and profile. You will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign back in. If you are having difficulties, call our coaches at 416-785-2500 x 6321

What do I do if I forget my username and password2024-06-14T18:59:38+00:00

We email your username and password to you when you register. You can request an email reminder from the homepage or call us and we can remind you what your username is.

How do I upload a photo?2024-06-14T18:58:59+00:00

If you have a photo saved to your computer as a .jpg file, log in to the Participant Centre, then click “Personal Page,” then click “edit the English version of this page.” Next click the “Browse” button in the photo section. When a window pops up, select the photo you wish to place on your Personal Page and click “Open.” The path to the file on your computer will display in the “Browse” text box. Click “Upload a different image,” and your new photo will show up in the cell. Click “Save my changes.” Please call us if you have any difficulties.

How will people find my personal page?2024-08-12T20:18:20+00:00

When friends or family visit the Pro-Am home page, they can click on the “Sponsor a Player or Team” button. When they type in your name, Personal ID Number or your team name, they will be directed to your Personal Page. Additionally, if you send emails out from your Participant Centre, a link to your Personal Page will automatically be there at the bottom of the email.

What is a personal page?2024-08-12T20:24:14+00:00

Your personal page is where friends and family can visit to donate to you online or print out a donation form with your name and participant number already on it. Your personal page is automatically created for you when you register and anyone who searches your name in the participant database will be directed to it. From there, it’s just a matter of personalizing it by adding photos and sharing what inspired you to get involved. Log in to the Participant Centre to get the ball rolling.

Can a company form a team?2024-08-12T18:39:06+00:00

To start a corporate team you follow the same process as a standard team, and then ask your colleagues to join you. We suggest you personalize your team page, choose an influential advocate at your company, communicate amongst yourselves by having meetings and emailing each other, support each other through your fundraising and training, and share your successes and celebrate them. Call us at 416-785-2500 x 6321 to get your team started today!

How do I see who is on my team?2024-06-14T18:56:39+00:00

Log in to the site to visit your Participant Centre. Click the “Team Progress” tab and you can view your teammates and the amounts they have raised. You can also click “Sponsor a Player or Team” at the top of the website, search by your team name and find a list of your teammates that way. If any teammates have made their profile private, however, they will not be listed here.

How do I change my team name, goal and page content?2024-08-12T20:13:19+00:00

The Team Captain controls the team name, goals and team page text. They will need to log in to their Participant Centre and click the “My Team Progress” button on the top right. On the Team Progress Page, Team Captains can update the team settings and personalize the team page with a photo and the team’s story.

When and how can I receive my fundraising rewards?2024-08-13T15:07:00+00:00

All Participants will receive dressing room gifts as part of participating in the event. Fundraising rewards will be fulfilled on event by Baycrest Staff for any special items you may receive. Your rewards will be based on the total amount you have fundraised for the 2025 event. All items will be announced closer to the event. Note that the rewards are based on the total amount you have personally raised for the 2025 event.

Can I receive cash donations? Do I mail in the cash?2024-06-13T21:33:00+00:00

Yes, you can absolutely receive cash donations. You have a few options:

  1. Drop off the cash to our offices at Baycrest Foundation – 3560 Bathurst Street – Toronto, Ontario – M6A 2E1.
  2. Write a cheque payable to Baycrest Foundation for the donation amount and mail it in with your donation form. Be sure to enter the donor’s information on the donation form.
  3. Make the donation online using your credit card. Again, be sure to put the donor’s information in the required fields.
How do I donate by mail?2024-08-12T15:39:28+00:00

Go to a player’s Personal Page and print out the donation form. Mail in this form with your donation cheque. The mailing address is on the form. You can also get a form by calling our office at 416-785-2500 x 6321 and we can mail or fax you one. You will receive a receipt by email if your form includes a valid email address or by mail if not.

How do you keep information (like my credit card number) safe?2024-06-13T21:31:11+00:00

We make every effort to protect your personal information. The software we use for registration fees and donations on the website uses industry-standard SSL encryption techniques to make sure that your credit card information, passwords and personal information travel securely over the Internet. Our software provider has also installed an encryption engine on our database server so that your data is securely stored. Credit card information is never stored in our database or our software provider’s database.

How can someone donate online?2024-06-13T21:30:37+00:00

It’s easy with our secure online credit card process. Click the “Sponsor a Player or Team” button at the top of this page and select the participant you want to donate to. Choose a donation amount and follow the instructions. Donors will receive a tax receipt via email. To make a USD donation, please call us at 416-785-2500 x 6321.

Does my registration fee apply towards my team’s fundraising minimum?2024-08-12T20:06:48+00:00

No. That fee pays for the support you’ll receive prior and during the event and your experience on-event, which includes team jerseys and a few other surprises. 100% of your team’s net fundraising revenue goes directly to Alzheimer’s research at the Baycrest Foundation. Once you get started, you’ll realize that you can raise more than you imagined.

How will I raise the individual participant minimum and the team minimum?2024-06-13T21:29:20+00:00

You can do it and we’re here to help. We’ve helped thousands of people raise millions for worthy causes and we’re here to help you. Call us at 416-785-2500 x 6321 or visit the fundraising page for ideas on how to get started!

What is the minimum I need to raise to participate?2024-06-13T21:29:35+00:00
  • All teams must raise a minimum of $15,000 to participate, with every team member raising a minimum of $500 to participate
  • All free agents must raise a minimum of $1,000 to play in the tournament
Why do I have to raise a minimum amount to participate?2024-08-12T20:21:21+00:00

The Pro-Am is first and foremost a fundraising event, which is produced to raise funds for research in Alzheimer’s. Alzheimer’s is the leading cause of dementia which is expected to double by 2031 (1.4 million Canadians) and disrupt many aspects of life for an aging population, their caregivers, and even the healthcare system.

We are here to help with any fundraising questions. Check out our fundraising resources to see how easy it can be to reach well beyond the fundraising minimum.

How does Baycrest impact the community?2024-08-12T20:21:46+00:00

There are currently more than 500,000 people living with Alzheimer’s disease and related forms of dementia in Canada. As the population ages, the number of people with dementia or cognitive impairment in Canada is expected to almost double to about 1.4 million by 2031.

When will donors and sponsors receive a tax receipt?2023-11-06T17:10:22+00:00
How do I fundraise online?2024-08-13T14:23:27+00:00

We have made fundraising easy!

Step 1:  Log in to your Participant Centre

Step 2:  Upload your address book

Step 3:  Use one of our pre-written emails or create your own

Step 4:  Send it out to all of your family and friends!

You will be notified when someone sponsors you, and you can send Thank You emails from your Participant Centre.

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